Frequently Asked Questions
How to Buy
A) Register your Creartist IDB) Buy Creartist Credits
C) Find the work you want
D) Pay and Download
A) Register your Creartist ID
B) Buy Creartist Credits
You can choose among 13 different credit plans
10 Credits for $10
20 Credits for $20
30 Credits for $30
50 Credits for $50
100 Credits for $100
150 Credits for $150
200 Credits for $200
250 Credits for $250
300 Credits for $300
350 Credits for $350
400 Credits for $400
450 Credits for $450
500 Credits for $500
550 Credits for $550
600 Credits for $600
650 Credits for $650
700 Credits for $700
Once payment has been made, your account will be credited the appropriate number of credits.
$1 = 1 credit
Creartist Credits will expire one year from the date of purchase.
C) Browse our library for he work you want
Choose among our best sellers in Illusrator, Photographs, and Flash
Basic License
Basic royalty free usage rights included.
. A one-time payment grants usage rights to the image so long as you maintain a copy in your files.
. Use of the image is limited to a single user. This is not the appropriate license for a company or organization or anyone who wants to allow access to an image to more than one user.
. A maximum of 500,000 hard copy prints allowable.
. Permitted uses include: advertising and promotional projects, web sites, presentations, videos, commercials, catalogs, and broadcasting.
. A maximum website display size of 1200x800 pixels. This is good for most web usage.
Extended Licenses
. Multi-User License: Permits multiple people to have and use the image.
. Unlimited Reproduction License: Unlike the basic license, allows user to print unlimited hard copy prints.
. Resale License: Allows limited use of image on merchandise such as calendars, clothing and drinkware and also on e-merchandise such as e-greeting cards.
. Buyer Protection Plus Plan: For a low cost, you may add a Buyer Protection Plus Plan to your order. With the Plus Plan you receive coverage of up to $250,000 USD should a claim be made against you for your use of a Creartist content (so long as you abide by the terms of the User License Agreement).
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D) Pay and Download
Your Creartist Credit balance will be deducted by the amount of your purchase. You can see this in the “My Account/My Purchases” section.
You will then be able to download the work from the “My Purchases” section.
Downloads will be available for 30 days after purchase. If you need to download after 30 days, you will need to repurchase the work.
What does Royalty Free mean?
Royalty Free Images are unlimited use licenses from our stock photography, illustration and flash collections and are covered by the "standard" pricing of the items. Our royalty-free collections cover a wide range of themes and include both professional and user generated content.
Royalty Free images are a great, inexpensive option as you have unlimited access to the image so long as you have the download, and are only limited by your own imagination.
FAQ - Images
What image size do i need?
That depends for what purpose you need the image. Are you printing it? Posting it on a web site? Here are some suggested sizes:
. Extra small/small images are good for articles, blog posts and mobile devices.
. Medium/large images are good for web sites, invitations and PowerPoint® presentations.
. Extra large/Extra extra large are good for printed brochures, publishing and billboards.
If you’re unsure, err on the large side. Nothing bad happens to a big image when shrunk, but small images blur and distort when they are blown up. To maximize your options stick to the suggested guidelines, but understand that they are just that: suggestions. Bear in mind that every project is unique.
What do "EPS" and "Vector" mean?
They mean the same thing. EPS (Encapsulated PostScript) or vector is an image file format that produces the best-quality lines, shapes, and colors possible. Because the file quality is of such high resolution, these images are manipulable and scalable to any size and detail – the only limit is the resolution of your display. EPS/vector files are most often used in Adobe® Illustrator®, usually for high-quality prints.
What’s a license and why do I need one?
A license allows you to use an image legally. If you have the right license for the image you buy, you are legally protected against intellectual property infringement claims by the copyright holder of the image, from models within an image and from real property owners. Creartist handles the paperwork, ensures a protection plan is in place, and offers you options to legally extend your usage rights if and when it becomes necessary.
What is model and/or property release?
Anytime an image contains a recognizable person and/or property, a properly uted release is needed from the person(s) and/or property owner.
Creartist has all the necessary releases from models and real property owners for all content offered on its site.
I bought an image, can I make an upgrade?
Okay, so you bought a Creartist image. Congratulations on your excellent purchase! But now you think that the image you bought is too small for your purposes.
That's okay! Just buy the one you want and contact Customer Support and ask for a refund for your original purchase. The credits will be back in your account within 3 business days.
You must decide to upgrade within 30 days of the original purchase to obtain a credit refund. After that, you must pay the full price for the upgrade.
Sorry, but you cannot downgrade an image.
What is the return policy?
If you purchase $30 worth of credits and do not use it, Creartist will refund your money as long as it is within 30 days of the original purchase. You must have a minimum of $30 in credits. Anything less than $30 is non-refundable.
If you have any questions regarding the return policy, please contact Customer Support with your questions.
Can I see what each size would like in a sample image?
FAQ Categories
- How to Buy
- For Supplier / How to Sell
- Property release
- Model release
- Technical Issues
- Contact Support, Service, or Sales?
- The Creartist Credit System for Purchases and Payments
- Download files
- Search files
- Managing Account
- Legal, Privacy & Membership Agreements
- Keywords
- Guidelines for suppliers in Korean

